Terms & Conditions
Hours: We are open Monday – Friday from 8 am to 5 pm (MST). We are closed Saturday and Sunday. You may call anytime between these hours, or leave a message after hours.
Ordering: You may order by calling (801) 829-5877, or by faxing your order to (801) 829-3023 or you may order on our website at www.cpiracing.com. All orders will be processed as quickly as possible; usually the same day if items are in stock. When mailing or faxing an order please include your shipping address and a phone number where you can be reached. If you are paying by credit card please supply us with your complete card number and expiration date.
Payment: We accept all major credit cards. We no longer ship COD order’s. When paying by credit card please have the card number and expiration date ready when you call. All international orders must be paid with a credit card.
Shipping & Damages: All orders will be shipped UPS or FEDEX unless otherwise specified. You will be charged shipping both ways should an order be returned to us. These charges are the buyer’s responsibility and become a collection item if not paid within 30 days. We assume no responsibility beyond delivery to carrier in good order and are not responsible for loss, damage, or delay occurring thereafter. We will ship by the most reasonable means according to the size and weight of your order unless given special instructions. All goods are carefully packed and in good condition when shipped. Claims must be made with the carrier, not with Custom Pipes, Inc. Please note the number of packages delivered as sometimes they will be separated by the carrier.
Returns: All unused items may be returned within 30 days with prior authorization and will be subject to a 20% restocking fee. DO NOT return merchandise without prior authorization. We do not allow returns on used items. All engine work is final, no exceptions.
Prices & Service: We reserve the right to modify prices without notice and to bill at the prevailing price at the time of shipment. Always check invoice for cost. Prompt service is of primary consideration. Every effort will be made to ship an order the same day it is received.
Limited Warranty: We warranty our pipes for defects in materials, manufacturing and workmanship for 90 days from purchase date. The warranty does not include neglect, abuse, modifications, or improper installation. A return authorization number must be obtained before returning any products. This can be obtained by calling (801) 829-5877. A copy of the original receipt must be included.
Warranty Disclaimer: Because of their intended usage, Custom Pipes Inc. makes no warranties whatsoever, expressed or implied, oral or written, to purchasers of their products regarding performance, safety, fit, merchantability or length of service. Purchasers are responsible for selection of proper goods and must rely on their own skills or judgment that such goods are suitable for purchaser’s application. Damaged or broken pipes can be repaired for a nominal fee and return shipping.
There is no warranty expressed, written or implied on Drag pipes. Please beware it is critical that you mount your pipes correctly.
